Privacy & Policy
Welcome to AI – Australian Independence Health and Care Pty Ltd (“we”, “us” and “our”). This Privacy Policy outlines our practices regarding the collection, use, protection, and sharing of your information when you use our services. By using our services, you agree to the terms outlined in this Privacy Policy.
This policy conforms to the Federal Privacy Act (1988) and the Australian Privacy Principles, which govern the collection, use and storage of personal information. This policy applies to all records, whether hard copy or electronic, containing personal information about individuals, and to interviews or discussion of a sensitive personal nature.
AI Health and Care commits to:
- Meeting legal and ethical obligations in protecting the privacy and dignity of all stakeholders, including participants, staff, contractors, management, and representatives of agencies we deal with.
- Providing information to participants and other stakeholders about their privacy and confidentiality rights.
- Ensuring privacy and confidentiality during interviews or discussions of personal or sensitive matters.
- Educating all staff, management, and volunteers about their obligations and responsibilities.
- Informing participants of privacy and confidentiality policies in a manner they are likely to understand, using interpreters and easy access materials when necessary.
1. Information we collect
We may collect your personal information through various sources such as, over the phone, in person, by email, over the internet, from our website, and from other sources, for example, Medical Facilities and Practitioners, Government Agencies, recruitment agencies, referees, third party suppliers and contractors, which may assist us to operate our business and provide our services to you.
Personal information is an information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The type of personal information that we may collect depends on the level of service or the kind of service you request from us. We ensure that personal information is collected only with consent from the individuals. We ensure that people know of the type of personal information being held, the purpose of keeping the information and the method it is collected, used, disclosed, and who will have access to it.
We may collect the following information, including but not limited to:
a) Participant’s Personal Information
This may include information such as your name, date of birth, home address, email address, phone number, emergency contacts, bank details, health history or medical records, religious and cultural preferences, and communication, which you may provide when registering or using our services.
Photos, audio, or video records (with consent) where relevant, and
Information regarding the support networks, homelife, and activities of daily living as applicable.
b) Employees or Applicant’s Personal Information
We may collect personal information of our employees/applicants during the recruitment and training process.
Examples may include but not limited to, name, date of birth, home address, email address, emergency contact details, employment contract, qualifications or certificates, work history details, medical information which may impact on their employment, claims, tax declaration form, superannuation details, information in the resume, referees’ details, police and Working with Children Check records and payroll information.
c) Other Information
The information collected through our website such as browser type, IP address, and operating system.
The information collected from other service providers or agencies, contractors, and suppliers to AI Health and Care.
The information may include but not limited to, your name, date of birth, bank details, transactions, and contact details such as phone number, email address, and home address where relevant.
2. HOW WE USE YOUR INFORMATION
We may use your information for various purposes, including but not limited to:
Providing, maintaining, and improving our services.
Personalising your experience on our website and delivering contents tailored to meet your interests or preferences.
Communicating with you about our services through promotional materials, newsletters, and updates. You can opt-out of these communications at any time.
Responding to your queries and requests.
Seeking feedback from our participants and all other stakeholders.
Conducting market research.
We collect only necessary personal information voluntarily given, for organisational functioning and store securely.
3. SHARING OF INFORMATION
Australian Independence Health and Care will not release information related to participants to other individuals or services without the consent of the participant or their representative, except where required or authorised by law.
We may disclose your personal information to our staff to ensure the delivery of quality services to you.
We may share your information to comply with legal obligations and in an emergency situation.
We may share your information to third parties in connection with a business transaction, such as a merger or acquisition.
We prioritise the confidentiality of personal information for our employees and other stakeholders. Any sharing of such data is limited to essential business operations or legal compliance. In the event of corporate transactions, details may be shared, ensuring utmost care.
4. YOUR CHOICES
You have choices regarding the information you provide to us. You can choose not to provide certain information, but that may limit your ability to use our services. We respect your choices regarding the collection, use, and disclosure of your personal information.
5. YOUR RIGHTS
You have the right to access the personal information we hold about you. If you believe the information is inaccurate, incomplete, or outdated, you can request corrections by contacting us through email, phone, or direct visit to our office. However, we may require you to follow our organisational procedure to access or make changes to your personal information.
6. SECURITY
Australian Independence Health and Care will take reasonable measures to protect your personal information from unauthorised access, disclosure, misuse, modification, and destruction. Both hard copy and digital files are secured, and access is restricted to authorised personnel. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. We are committed to preventing data breaches and have procedures in place to respond effectively if one occurs.
7. CHANGES TO PRIVACY POLICY
The Australian Independence Health and Care may update this Privacy Policy from time to time, considering current practices or legal requirements, service delivery, the Incident Register, and incorporating feedback from staff, participants, and stakeholders. Any changes will be posted on this page. We encourage you to review this policy regularly for any updates or changes. Substantive changes will be communicated through appropriate channels.
8. CONTACT US
If you have any questions, concerns, or request regarding your privacy or this Privacy Policy, please contact us at:
Australian Independence Health and Care
Address: Suite 614/L6, 343 Little Collins St, Melbourne VIC 3000.
Email Address: info@aihealthandcare.com.au or feedback@aihealthandcare.com.au
info@aihealthandcare.com.au
Suite 614/L6, 343 Little Collins St. Melbourne 3000, VIC
Mon - Fri ( 9 AM TO 5 PM )
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